Aurelia Guicherd

Front Desk Manager at Andaz London

Aurelia is the Front Desk Manager at Andaz London. She thoroughly enjoys working for a brand where she feels comfortable being herself, which is a testament to her ten years of working for Hyatt.

Aurelia exclaims, “At work, that’s when I feel the happiest”, as she loves being surrounded by people and sharing experiences with them. Outside of work, you can find her catching up with her friends and colleagues, and exploring new food and drink hotspots around the capital.

Aurelia suggests that the hotel inspires other colleagues to be their authentic selves by bringing their own personal touch to guests’ experiences – honing the rich culture of East London and incorporating this within the hotel.

Working in a creative industry allows Aurelia to bring her own personality to the team and be the best version of herself at work. “Guests always appreciate this. I think the new way of hospitality is to connect with the guests and share our experiences and they share back as well. It is a special bond we create by being ourselves.”

When asked who inspires her to #BeWhoYouAre, Aurelia responds “everyone” – they are a source of inspiration for her team, leader and guests – “Everyone inspires you to be better than you are”.

The three words that Aurelia uses to describe Andaz London are: ‘Connection’, ‘People’ and ‘Experience’. “Thanks to the people, we connect to create amazing experiences”. She adds that she loves Andaz London because it lets you #BeWhoYouAre by creating a home for all guests, connecting through a lovely loyalty with them.

Interview Video

About the Space: Hotel Lobby

‘Andaz’ translates to ‘Personal Style’ and the London hotel exemplifies heaps of this – nowhere more so than in its stunning lobby. Refurbished in 2018, the lobby smoothly and creatively blends the hotel’s Victorian heritage with the modern East London of today.

The feature wall by the front desk is by a local art collective called Le Gun, and the Rhino is work by famous local graffiti artist Otto Schade; the original art is in Shoreditch and it was replicated in the Andaz London lobby.